Pacific West Bank

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Our Vision

Our vision for Pacific West Bank is to create long-term shareholder value and to enrich the communities in which we serve, by empowering passionate employees dedicated to providing outstanding customer service.

We are a community-based bank with a culture of integrity. We have a balance of growth and profitability achieved through a combination of expanding relationships with our customers, branching into new markets, building partnerships, and making acquisitions consistent with our core competencies and focus.

Our array of products and services, delivered by highly-trained employees, fulfill our customers specific banking needs, resulting in customer-friendly banking solutions. We create a banking experience that is pleasant and fulfilling. We do not try to be all things to all people; rather, we offer products that are solution-based for our customers and profitable for our Bank.

We are committed to four stakeholders: our customers, our employees, our shareholders and our communities. We excel at satisfying the needs of each of these stakeholders. Success is measured by exceeding the needs of all four stakeholders.

Customers

Our customers are attracted by a true sense of community and best-of-class quality customer service. We build deep relationships with our customers by providing a level of service that inspires them to become ambassadors of our Bank.

Our customers are relationship oriented, seeking multiple value-added products and services delivered with unsurpassed personal attention. They share our commitment to community and view us as a trusted partner.

Customers are greeted by name when they enter our Bank and are made to feel special. We are focused on providing financial solutions for our customers, not selling individual products and services. We listen to our customers and provide timely responses to questions and requests.

Our customers know multiple bankers within our organization, which in turn deepens their relationship with the Bank and ensures that they will always have someone to whom they can turn. Warm and inviting environments at our branches support our goal of building long-term customer relationships.

Employees

Our employees are proud to say they are part of Pacific West Bank. Our employees thrive here because they are empowered to make decisions and are held accountable and rewarded for their actions. We recruit and retain employees who are passionate about serving our customers, shareholders and our communities. Our employees enjoy working in a community bank environment, which requires flexibility, customer focus and a willingness to work toward a shared vision.

Our employees are team-oriented. They respect, support and harmonize with the team. Through open and timely communication, our employees are well informed. They are of high integrity and immersed in our culture. Our culture reflects our vision. We live this culture every hour of every day.

Every employee is well trained for his or her specialty, but also crossed-trained for depth of knowledge to support our Bank and foster personal development.

Shareholders

Our shareholders are inspired to become customers and ambassadors of our Bank. We are creating shareholder value through a balance of investment for long-term growth and current profitability. We provide our shareholders with timely and informative communications. We have created visibility and liquidity in our stock and the market views our stock as an attractive investment.

Communities

Our communities value our involvement and service and view us as their Bank. Based on our sense of social responsibility, we have an authentic commitment to support our communities and their causes. Our board members and employees volunteer time to causes supportive of our communities.