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Our vision for Pacific West Bank is to create long-term shareholder
value and to enrich the communities in which we serve, by empowering
passionate employees dedicated to providing outstanding customer
service.
We are a community-based bank with a culture of
integrity. We have a balance of growth and profitability achieved
through a combination of expanding relationships with our customers,
branching into new markets, building partnerships, and making
acquisitions consistent with our core competencies and focus.
Our array of products and services, delivered by highly-trained
employees, fulfill our customers specific banking needs, resulting
in customer-friendly banking solutions. We create a banking experience
that is pleasant and fulfilling. We do not try to be all things
to all people; rather, we offer products that are solution-based
for our customers and profitable for our Bank.
We are committed to four stakeholders: our customers, our employees,
our shareholders and our communities. We excel at satisfying
the needs of each of these stakeholders. Success is measured
by exceeding the needs of all four stakeholders.
Customers
Our customers are attracted by a true sense of community and
best-of-class quality customer service. We build deep relationships
with our customers by providing a level of service that inspires
them to become ambassadors of our Bank.
Our customers are relationship oriented, seeking multiple value-added
products and services delivered with unsurpassed personal attention.
They share our commitment to community and view us as a trusted
partner.
Customers are greeted by name when they enter our Bank and are
made to feel special. We are focused on providing financial solutions
for our customers, not selling individual products and services.
We listen to our customers and provide timely responses to questions
and requests.
Our customers know multiple bankers within our organization,
which in turn deepens their relationship with the Bank and ensures
that they will always have someone to whom they can turn. Warm
and inviting environments at our branches support our goal of
building long-term customer relationships.
Employees
Our employees are proud to say they are part of Pacific West
Bank. Our employees thrive here because they are empowered to
make decisions and are held accountable and rewarded for their
actions. We recruit and retain employees who are passionate about
serving our customers, shareholders and our communities. Our
employees enjoy working in a community bank environment, which
requires flexibility, customer focus and a willingness to work
toward a shared vision.
Our employees are team-oriented. They respect, support and harmonize
with the team. Through open and timely communication, our employees
are well informed. They are of high integrity and immersed in
our culture. Our culture reflects our vision. We live this culture
every hour of every day.
Every employee is well trained for his or her specialty, but
also crossed-trained for depth of knowledge to support our Bank
and foster personal development.
Shareholders
Our shareholders are inspired to become customers and ambassadors
of our Bank. We are creating shareholder value through a balance
of investment for long-term growth and current profitability.
We provide our shareholders with timely and informative communications.
We have created visibility and liquidity in our stock and the
market views our stock as an attractive investment.
Communities
Our communities value our involvement and service and view us
as their Bank. Based on our sense of social responsibility, we
have an authentic commitment to support our communities and their
causes. Our board members and employees volunteer time to causes
supportive of our communities.
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